Refund policy

Your satisfaction is one of our top goals here at Lighting & Bulbs Unlimited. We want you to shop confidently and know that we’ll help within reason to keep your purchase and shopping experience with us a smooth one.

Note: If your order has arrived in a damaged condition or doesn’t work properly immediately upon installation, please refer to the “Damaged & Defective Goods Policy” below.

Return Overview

Eligible Returns

We accept returns when each of the following is checked:

  • within 30 days of purchase with receipt,
  • un-installed,
  • not an item on our exclusions list, and
  • in a re-sellable condition with all of its original packaging, documents, packaging fillers, and product parts.

We do not offer free return shipping at this time. Returns are subject to manufacturer restock fees (25% if refunded to your original payment method, or 10% if you exchange or opt in for showroom/website credit instead).

Exclusion List

The following items are final sale, and are therefore excluded from returns, exchanges, or alterations of any kind after sale:

  • Display fixtures
    • Clearance fixtures
    • Custom-fixtures and/or those that are made-to-order
    • Fixtures that have been installed or have had their wires cut, clipped or modified/used in anyway
    • Services, and/or Labor charges
    • Items missing their original packaging, handbooks, and other materials
    • Replacement glass, parts, or shades
    • Items not purchased from Lighting & Bulbs Unlimited
    • Shipping/handling charges
    • Gift cards/gift certificates and/or coupons used in the initial transaction

Services/Labor
Due to the nature of labor, services are not eligible for returns, exchanges, or post-sale alternations of any kind. If you experience an issue with a service, have a question or concern regarding it, please reach out and let us know. Lighting consultations that are eligible to use the consultation fee towards a purchase are only eligible to be used on product-purchases; not on any services or labor charges.

Restock Fees

Due to the logistics that manufacturers have set up, they charge 25% to restock their items to the warehouses. Therefore, orders are also subject to a restock fee of 25%. Item(s) being returned will be the total amount less any restock and original shipping charges, if any.

Store Credit, or Exchanges

To help with restock fees, we offer a 10% restock (as opposed to the 25%) if you choose to exchange your product or receive your refund through store credit. In the event that your refund is processed to provide you with store credit, please treat this store credit like cash as we are unable to replace store credit if lost or stolen.

Return Process

Ready to get your return started?

  1. Contact us immediately to avoid time delays that could affect your return or exchange eligibility. The sooner you reach out, the better the chances are that we’re able to help. If approved for an eligible return or exchange, we will inform you of the next steps.
  2. Include your order number on the shipment label or inside the box. Please do not write on any product packaging itself.
  3. Properly seal your box(es) and return them to the showroom. If you’re shipping your returns, please apply the shipping label in place of where the original label was, and ship them to the address below:

Lighting & Bulbs Unlimited
Attn: Returns
4335 Monroe Road
Charlotte, NC 28205

To help maintain your item’s new condition, please do not place your label anywhere other than where the original label was.

4. Returns are inspected upon arrival. Return credits or refunds to your original payment method are authorized after the item(s) have been returned and inspected by our receiving team, and usually take 1-5 business days to post to your account, depending on your bank/credit card company. If you have not received anything within 14-days of the date of delivery to our warehouse, please contact us so that we can look into it.

Discontinued & Backorder Statuses

Our website syncs with manufacturer stock availability daily. Due to the continuously changing effect brought to manufacturers after 2020, neither our website nor any of our marketing guarantees that we have any stock available for orders placed or to-be placed when stock values near zero. This is because although our site syncs daily, if a manufacturer doesn't update their inventory or an order is placed the same day and stock hasn't synced for the day yet, the values may not be accurate (for larger inventory quantities, such as ~50+ this isn't as much of a concern). But in an effort to be as honest, straight forward, and realistic as possible, we felt the need to mention this. We call to confirm stock when an order is placed but inventory is low. In the event stock is not available to fulfill the order, we will reach out to offer a refund or a replacement of something that is in stock. As for backorders, we cannot control these dates, nor can we control when they change. It is possible that the backorder date can change, even after an order is placed. Most of the time, these changes are out of our and the Manufacturer's control due to hold ups at the border, shipping or transit delays, staffing issues, and other post-2020 effects.

Damages Policy

Just like it is our assumed responsibility for items to arrive to you undamaged, returns are the responsibility of the buyer to arrive back to us undamaged. We will work together to file claims for lost, damaged, or stolen packages both ways; therefore we encourage you to purchase the necessary insurance for your return based on the value of your return. In the event that an unfortunate, unforeseen issues arises with your items during transit and they do not make it back to us, we are unable to offer returns, refunds, or alternations to your order.

Time + Transit Policy

When you return and item to us, in most cases we return it to the manufacturer. Therefore, you will have 7 days to return the product from the date that we receive approval from the manufacturer. After 7 days, the Return Authorization expires and no replacements or refunds will be given. Just like it is our assumed responsibility for items to arrive to you undamaged, returns are the responsibility of the buyer to arrive back to us undamaged. We will work together to file claims for lost, damaged, or stolen packages both ways; therefore we encourage you to purchase the necessary insurance for your return based on the value of your return. In the event that an unfortunate, unforeseen issues arises with your items during transit and they do not make it back to us, or arrive damaged, we are unable to offer returns, refunds, or alternations to your order. In the event we need to reach out to inform you of the damaged product, it is the customer’s responsibility to file a claim with the shipping carrier and provide us with instruction on what to do with the damaged product; if we have not received a notification or response from the customer within 14-days, the item will be donated or trashed.

Chargebacks, Claims/Disputes

Please do not request a charge back from your credit card company during the return process. Due to the time it takes to resolve charge back disputes, we’re not able to credit you for your return until the charge back mediation process has been completed. This can sometimes take up to 180-days and we’d rather work together to get a resolution solved much sooner.

Defective Policy

If your product has a manufacturer defect, rest assured we’ll help but will need some help from you. Please keep in mind that if an item is returned to the manufacturer and it is found to not be defective, customers will have the option of a 50% restock fee and 50% store credit return or shipping the item back at the customer’s expense.

Cancellations

If you would like to cancel your order, please call us as soon as possible at 704.602.0150 as cancellations are time sensitive; emails and voicemails may slow the process down. We’ll do our best to stop the order for you. In the event that the item is already en route to you, there may be fees associated with cancelling the order and/or restocking fees.

If you are cancelling a backorder, please call our store just to confirm the accuracy of the backorder date as they do change (sometimes, they are actually pushed up as opposed to further out).

Covid-19 Delays

Logistics have been hit hard and we’re doing the best with what we’re able to control. We sincerely feel the pain with you when items are on backorder, have transit delays, or are stuck at the ports, because we too are excited to get your items to you. We thank you so much for understanding and having patience during these delays.

Questions?
Please don't hesitate to reach out. You can email us at hello@lightingandbulbs.com or by calling us at 704.602.0150.

 

 

Last updated: April 11, 2022.
The latest revision reworded the sections regarding restock to better clarify, updated our email to our new domain name, and added a step to the return process to include your order number in the return.

 

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