Shipping policy

Your satisfaction is one of our top goals here at Lighting & Bulbs Unlimited. We want you to shop confidently and know that we’ll help within reason to keep your purchase and shopping experience with us a smooth one.

Shipping Policy


Free Shipping on Orders Over $100*

*Order must contain a subtotal to $100 (before tax and after discount) of eligible items. Items from our Display Clearance section, Open Box, and select accessory parts, such as replacement glass, are excluded from this promotion and ship for a flat rate of $25.00. Oversized items might be subject to Freight charges if shipped by truck (freight) depending on the shipment location.


Covid-19 Delays

Logistics have been hit hard across the industry and we’re doing the best with what we’re able to control. We sincerely feel the pain with you when items are on backorder, have transit delays, or are stuck at the ports, because we too are excited to get your items to you. We thank you so much for understanding and having patience during these delays.

If you have a specified deadline that would affect any of your projects from moving forward, please inform our sales staff at the time of order and be sure to specify how you would ideally like these dilemmas to be dealt with if they were to arise. We are happy to help find alternatives and other solutions if needed in the event a delay occurs.

General Tips 

General Tip #1: We are unable to ship to PO Boxes. Please use residential or commercial physical location addresses for your items, or request that your items are held for pick up (requires ID) at a FedEx location.

General Tip #2: Never refuse deliveries. Rather, accept and reach out to us if there are any concerns as refusal prolongs the process.

General Tip 32: Utilize our Showroom Pick-Up or Request Signatures. In the event that a package is stolen, please note that we are not responsible for the loss of the package. We encourage you to report the stolen goods to your local police department. In the event that a package is lost during transit, please call the third-party shipping directly to file a claim. Once a claim has been made, please call us with your claim number and we will give an additional call as the shipper using your claim number to help get updates on your insurance claim. In the event that your package is damaged upon receipt, please do not refuse the delivery. Rather, accept the delivery, file a claim directly with the third-party shipper and ask for a claim number. Provide us with that claim number and we will assist in your insurance claim. In the event that your item is defective due to a manufacturer defect, please call us directly at 704.602.0150.

Free Shipping

We currently offer free shipping on orders that subtotal $100 (after discount and prior to tax/shipping) within the Domestic U.S. While we are not able to offer free returns on everything at this time, if you’re looking to exchange your items, please reach out to us and we’ll see what we can do. Free shipping is not currently available to the extended U.S. at this time (Alaska, Hawaii, Puerto Rico, American Samoa, Micronesia, Guam, Marshall Islands, Northern Marina Islands, Palau, Virgin Islands, Armed Forces Americas, Armed Forces Europe, or Armed Forces Pacific); please reach out to us for a shipping quote.

Shipment Turnaround Times

We do our best to provide our customers with the most accurate information available to us, using the tools and resources made available by the manufacturers we represent and the third-party shipping companies we use. Please note that since Summer of 2020, most third-party shippers no longer guarantee their time frames on deliveries. If additional costs were paid to expedite your shipment and it did not arrive on time, due to the removal of their guarantees, claims are not able to be filed at this time.

If your purchase is time sensitive for project, inspection, or other deadlines, please discuss this with your Lighting Associate at the time of order so that we can take note of the date, do what we can to help, and provide possible solutions in the event that a delay out of our control is preventing us from getting your products in time. We strongly suggest that any professional services required to install your order(s) are not scheduled until your order has arrived and/or been inspected. You can reach us at 704.602.0150 if you need to discuss any time sensitive details with our Lighting Associates.

In-Showroom Pickup

We will contact you via email when your order(s) is ready for pick-up; please be sure to provide an accurate email address to avoid missed notifications. If you would also like a phone call, please state so upon ordering so we can make a note on your order. Orders are charged upon order creation, not upon pick-up. Once you have received your ready-for-pickup email, you are welcome to swing by anytime during our regular business hours to pick up your order(s). We strongly suggest that any professional services required to install your order(s) are not scheduled until your order has arrived and/or been inspected.

We are happy to hold your items for pick-up at our showroom in the event that you are worried about porch pirates and other damages that could arise after delivery to your home or office.

Delivery

We offer delivery and are happy to help accommodate where we can with delivery windows, however they are not guaranteed. Our driver takes images of your deliveries once he has delivered them to the address provided at the time of the order; we are not responsible for any packages/orders once the delivery has been made. If you would like us to make the delivery during a window where you are home, please let us know as soon as possible and we will do our best to accommodate within our delivery schedule. If you are concerned for theft, we recommend using our in-store pick-up option instead. We strongly suggest that any professional services required to install your order(s) are not scheduled until your order has arrived and/or been inspected.

Free Delivery is available to addresses within 25 miles of our showroom, with no minimum order; deliveries are made within 2 business days assuming all items within the order are in stock. If any items are out of stock, delivery will be scheduled with all items are ready to be delivered.

Returns or Exchanges

Please visit our Returns, Exchanges, and Refund policy page to learn more.

Damages Policy

Just like it is our assumed responsibility for items to arrive to you undamaged, returns are the responsibility of the buyer to arrive back to us undamaged. We will work together to file claims for lost, damaged, or stolen packages both ways; therefore we encourage you to purchase the necessary insurance for your return based on the value of your return. In the event that an unfortunate, unforeseen issues arises with your items during transit and they do not make it back to us, we are unable to offer returns, refunds, or alternations to your order.

Time + Transit Policy

When you return and item to us, in most cases we return it to the manufacturer. Therefore, you will have 7 days to return the product from the date that we receive approval from the manufacturer. After 7 days, the Return Authorization expires and no replacements or refunds will be given. Just like it is our assumed responsibility for items to arrive to you undamaged, returns are the responsibility of the buyer to arrive back to us undamaged. We will work together to file claims for lost, damaged, or stolen packages both ways; therefore we encourage you to purchase the necessary insurance for your return based on the value of your return. In the event that an unfortunate, unforeseen issues arises with your items during transit and they do not make it back to us, or arrive damaged, we are unable to offer returns, refunds, or alternations to your order. In the event we need to reach out to inform you of the damaged product, it is the customer’s responsibility to file a claim with the shipping carrier and provide us with instruction on what to do with the damaged product; if we have not received a notification or response from the customer within 14-days, the item will be donated or trashed.

Defective Policy

If your product has a manufacturer defect, rest assured we’ll help but will need some help from you. Please keep in mind that if an item is returned to the manufacturer and it is found to not be defective, customers will have the option of a 50% restock fee and 50% store credit return or shipping the item back at the customer’s expense. 

Cancellations

If you would like to cancel your order, please call us as soon as possible at 704.602.0150 as cancellations are time sensitive; emails and voicemails may slow the process down. We’ll do our best to stop the order for you. In the event that the item is already en route to you, there may be fees associated with cancelling the order and/or restocking fees.

If you are cancelling a backorder, please call our store just to confirm the accuracy of the backorder date as they do change (sometimes, they are actually pushed up as opposed to further out). 

 

 

 

Last updated: May 20, 2021.