Your satisfaction is one of our top goals here at Lighting & Bulbs Unlimited. We want you to shop confidently and know that we’ll help within reason to keep your purchase and shopping experience with us a smooth one.
General Promotion Policy
Unless otherwise specifically stated, the following applies to all promotions, coupon codes, deals/discounts, pro programs and other perks. Our policies are subject to change without notice.
Eligibility
Some coupons require minimum purchases amounts, the purchase of certain items, and/or other eligible thresholds that need to be reached in order for the discounts to be applied. Please see your coupon’s fine print for more details.
Exclusions
Discounts are valid on full-priced lighting fixtures, table/floor/desk/accent lamps, and ceiling fans.
The following items are excluded:
• Items already on Sale
• Clearance Displays
• Open Box Products already discounted
• Sales tax
• Shipping/handling charges
• Services/Labor (i.e. Repairs, Installation, Lighting Design)
• Replacement parts or glass
• Gift cards/Gift Certificates
• Light Bulbs*
• Previous purchases**
* Light bulbs have a maximum discount of 10% available when purchased in full cases; please note packs of bulbs (ex. "6 pack") are different from cases (ex. "4 boxes of 6 packs")
** Price matching may be eligible.
Stacking
We allow one coupon per transaction. Discounts cannot be stacked within a single transaction.
Previous Purchases
Due to the way our logistics is set up with our manufacturers, we cannot honor current discounts on previous purchases or backorders. We do not offer any rainchecks.
Limitations
Limit one per transaction; cannot be combined with any other offers. Coupons are one use per customer while promotional deals are unlimited uses per customer unless otherwise stated.
Adjustments / Rain Checks
Due to the way our logistics are set up with manufacturers, we cannot honor previous sales on current or future purchases. If you place an order using a coupon, sale promotion and/or discount and make a return or exchange, we are not able to honor those discounts on any replacement or adjustments orders. The exception being if we cannot fulfill the order as originally placed.
Clearance / Display Items
Clearance items are priced as marked and sold in an as-is condition at final sale. Not valid for returns, exchanges, refunds, store credit, or post-sale alterations of any kind. Clearance/Display Items do not come with any manufacturer warranties, nor any LBU warranties. We do not offer our 1-year Labor Warranty on installations of clearance or display fixtures.
Promotions
If any items are purchased as part of a promotion, then the promotional value will be taken into account for the refund. Free, or complimentary, items have no return cash or store credit value.
Sales Tax
Sales tax is not included in any of our prices. Customer is always responsible for the current sales tax rate.
Cash Value
Coupons, sales/promotions, and/or discounts of any kind never have any cash value ($0.00) and cannot be redeemed for cash.
Other
Our general store policies such as Terms & Conditions, Return & Refunds/Exchanges, Shipping and Privacy policies still apply.
Price Matching
We want you to shop confidently with us and know that you’re getting the best price with much better service when you shop with us.
Our Shipped Price Matching Policy
We offer price matching, upon request, if you originally purchased a qualifying item from us at Lighting & Bulbs Unlimited and find the exact same item for less at LBUonline.com or from select online competitors, within fourteen (14) days from your original purchase date.
Price matching is limited to one price match per item and excludes any loyalty points, rewards, gift cards, store credit or other non-publicly accessible discounts. Price matching must include shipping.
We require links to online retailers (printouts and screenshots are not valid forms of proof). For any printed forms of advertising, please bring the entire print ad for verification purposes. For other showrooms, we require formal written quotes via an actual quote or an email pulled up in full; a price written on a piece of paper will not suffice.
Please keep in mind that we offer a shipped priced matching policy, meaning that take the entire purchase of the item into consideration, shipping included, tax excluded. For example, if you purchased an item from us for $150 and free shipping while a competitor has the same item for $140, but the shipping is $15, then your total purchase from that competitor is $155. Since the purchase price is higher than the price we sold at, we would not price match any transactions where you would owe in on the match. Sales tax is applicable and will be added to any sale price matches. Tax is never included in our pricing.
Due to the nature of the products that we sell, we do not price match for items in different conditions, nor do we price match with “similar” or “like” items, nor alternate colors of the items. Items must have the exact same product number and condition to qualify.
We do not match with Facebook Marketplace, eBay, Craigslist, any other third-party sellers, and online retailers that are not authorized sellers of the brand.
Online retailers we've confirmed with the manufacturer that is an unauthorized seller, therefore their entire site is now a part of our exclusion list, include, but are not limited to:
• FixtureFarm.com | Response from Capital:
I just spoke to a gentleman from Fixture Farm. This account is not open with Capital Lighting Fixture Company and none of our products should be live. As you can see from the screenshot below, most say Out of Stock. They do not have a way to order this product from us at this time.For future reference, we typically do not price match when sellers are violating IMAP. We simply do not ship their orders. So even if a customer orders a product at a price below IMAP, they may never receive the product from us or they may receive it quite some time after they order it which will create a negative shopping experience.Thank you for reporting this violation. It allows us to maintain the integrity of the brand and to uphold IMAP pricing. – 09.27.2024
• LightingOriginals.com | Response from Hubbardton:
Thank you for sending this over. This site is not an authorized Hubbardton Forge dealer. Unfortunately, Hubbardton Forge products are occasionally sold or marketed by sellers that are not authorized to do so. Hubbardton Forge products sold by these unauthorized sellers are not purchased directly from Hubbardton Forge and unauthorized sellers may be selling counterfeit, used, or damaged products, and often do not have the Hubbardton Forge products in inventory to sell. Consumers who have purchased from unauthorized sellers report problems contacting these unauthorized sellers for post-sale support, and in some instances have experienced credit card fraud as a result of attempting to purchase from unauthorized sellers. Purchases of Hubbardton Forge products from an unauthorized seller will also void Hubbardton Forge’s Lifetime Limited Warranty coverage. Please purchase your Hubbardton Forge products only from an Authorized Dealer. - 09.15.2022
Our policies are subject to change without notice.
Last updated: September 15, 2022
What Changed? -- Added a website to our exclusion list.
